Family Housing Association (Birkenhead & Wirral) Ltd, Marcus House, Marcus Street, Birkenhead, Telephone: 0151 647 5000


Tenant Services

The following options are available to our tenants


Thinking of carrying out any work in your home?  Please read this important information first.
Find out how you can pay your rent, or make an online payment through allpay.
Tell us about a repair problem with your home.
Report Anti-Social Behaviour
Request a Rent Statement
Request a Call Back
Give us feedback, good or bad.
See the Standard of Service you can expect.
Find out about keeping pets in your home.
Find out how you can complain about our service.
View the most up to date version of your Tenants Handbook.
Guide to claiming Universal Credit.
How we deal with Domestic Abuse.
Find out about Wirral Foodbank and how you can get help, donate or volunteer.
Wirral InfoBank is a directory of community groups, services and activities that can support your health and wellbeing.
Provides free, confidential, high quality advice around welfare benefits, debt and financial capacity issues.
Provides advice on energy efficiency to help reduce fuel bills.
A free Budget Planner, provided by the Money and Pensions Service