Family Housing Association (Birkenhead & Wirral) Ltd, Marcus House, Marcus Street, Birkenhead, Telephone: 0151 647 5000

 

Tenant Services

The following options are available to our tenants

 

	Find out about how to Complain and how we handle and learn from complaints.
	Thinking of carrying out any work in your home?  Please read this important information first.
	Find out how you can pay your rent, or make an online payment through allpay.
	Tell us about a repair problem with your home.
	Report Anti-Social Behaviour
	Request a Rent Statement
	Request a Call Back
	Give us feedback, good or bad.
	Your basic rights as a Tenant of Family Housing Association.
	See the Standard of Service you can expect.
	Find out about keeping pets in your home.
	View the most up to date version of your Tenants Handbook.
	Guide to claiming Universal Credit.
	How we deal with Domestic Abuse.
	Find out what support we can provide for disabled residents.
	Find out about how Rents and Service Charges are calculated.
	View our Privacy Notice, explaining what information we collect about our tenants and why we collect it.
	Find out about our Staff Team and their responsibilities.
	View our Allocations Policy to understand how our homes are let.
	View our Starter Tenancies Policy to understand how some new tenants have a probationary tenancy.
	View our Neighbourhood Management Policy that shows how we manage issues that affect you in your neighbourhood.
	View our Anti-Social Behaviour Policy to understand how we tackle these issues.
	View our Repairs Policy which explains how we carry out Repairs and Maintenance to your home.
	Find out about Wirral Foodbank and how you can get help, donate or volunteer.
	Wirral InfoBank is a directory of community groups, services and activities that can support your health and wellbeing.
	Provides free, confidential, high quality advice around welfare benefits, debt and financial capacity issues.
	Provides advice on energy efficiency to help reduce fuel bills.
	A free Budget Planner, provided by the Money and Pensions Service