Family Housing Association (Birkenhead & Wirral) Ltd, Marcus House, Marcus Street, Birkenhead, Telephone: 0151 647 5000

Family Housing Association Staff



The Association has a small team of dedicated staff.  Whilst each staff member has their own key responsibilities, as we are a small association, each staff member has a good understanding of each others roles so that whoever you speak to at the office, they should be able to help.  



Neil Moffatt BA(Hons) CIHCM, Chief Executive 

Neil reports to our Board and is responsible for overseeing the Associationís business. Whilst Neil has a strategic role in delivering our services he is Ďhands oní and regularly gets involved in day to day activities.  Neil directly oversees our Planned Maintenance Programme.


Mark French BSc(Hons) CIHCM, Operations Director & Deputy Chief Executive 

Mark is responsible for our overseeing our day to day activities such as dealing anti-social behaviour and rent arrears.  He produces our publications and maintains our website.  He also designed and maintains our computer software and is responsible for the compilation and submission of a wide range of statistics.


Lisa Milns FCA MAAT, Finance Director

Lisa prepares our Annual Accounts, Quarterly Management Accounts, Budget and contributes to our Business Plan.  She processes all the invoices we receive from suppliers and contractors.  She also looks after the day to day management of the Associationís finances. Lisa brings over 24 years of experience in accountancy and has a significant experience in the finances of Charitable and Not for Profit Organisations.


Chris Sorrentino-Ryan, Operations Manager

Chris manages our more serious cases of rent arrears and also deals with any serious neighbour disputes or cases of Anti-Social Behaviour.  He also provides Welfare Benefits advice to our tenants.  His role also includes the support of our computer hardware and software.


Pam Fewtrell, Housing Administration Officer

Pam manages our annual gas servicing programme, electrical testing programme, carries out health and safety inspections as well as providing a wide range of administrative support.  Pam also looks after the Annual Rent Increases and applications to the Rent Officer.


Helen Stonley, Receptionist / Clerical Assistant

Helen works on our reception and handles the majority of the telephone calls and visits to our office. She works with Lisa to process the invoices received from our contractors and she ensures our contractors public liability insurance is always up to date.