Family Housing Association (Birkenhead & Wirral) Ltd, Marcus House, Marcus Street, Birkenhead - Tel: 0151 647 5000

 

Family  Housing  Association (Birkenhead & Wirral)  is  a  charitable  organisation  that  was  formed  in 1968.   We  provide  homes, at  low  rents,  for  people in housing  need.  We own 401  properties  in  the North  West  of  England,  on  the  Wirral Peninsula,  including  some  in  Birkenhead,  Oxton,  Wallasey, Port Sunlight and Bromborough.

 

 

 

 

 

LATEST NEWS:

18/12/2024 Christmas Opening Hours.  The Family Housing Association Office will close for the Christmas Break at 12 noon on Tuesday 24th December and will open again at 9am on Thursday 2nd January 2025.  Our tenants can report Emergency Repairs throughout this period by calling the office and following the instructions.  We will be checking our e-mails and telephone messages on Friday 27th, Monday 30th and Tuesday 31st December, so please leave a message for urgent matters that can't wait until 2nd January.  The Board and Staff at Family Housing wish everyone a very Merry Christmas and a happy and healthy 2025.
25/10/2024 Seven New Homes.  Family Housing Association is delighted to announce that it has completed the purchase of 7 newly built homes in Tranmere.  These new 2 bedroom homes have all been let at the lowest possible 'Social' rents.  This takes the total number of Family Housing Association homes to 401. The purchase of these homes has been funded entirely from our own resources without the need to borrow money from banks or receive grant funding from Homes England.  They demonstrate our charitable aims to provide good quality homes at low rents for people in housing need in Wirral.
12/08/2024 Garden Competition 2024.  The closing date for our tenants to take part in the 2024 garden competition is 18th August 2024.  Time is running out to take part!  Send photos of your garden, yard, planters or window boxes by e-mail or on Facebook Messenger for a chance to win £50 of gardening vouchers.
27/06/2024 New Approach to Complaints.  The Housing Ombudsman has recently launched a new Complaint Handling Code that all Social Landlords must follow.  We have updated our Complaints Policy to reflect the new code.  We have also prepared a Complaint Handling Code Compliance Checklist and an Annual Complaint Performance and Service Improvement Report.  All these documents along with a summary of how to complain can be found in Tenant Services Section of the website or by clicking here.
25/06/2024 Tenant Satisfaction Measures.  The Regulator of Social Housing has introduced a standard set of performance measures for all social landlords so that performance can be compared.   Full details of Family Housing Association's performance can be found by clicking here, or by visiting the About Us page.
10/06/2024 Tenants' Conference.  Family Housing Association is a part of a group that call ourselves Community Housing Associations North West (CHANW). Every year CHANW hosts a Tenants' Conference where tenants are invited to The Village Hotel in Warrington to hear some interesting speakers and meet tenants and staff from other Housing Associations. Lunch, tea/coffee and transport will be provided. This years tenant conference will take place on Wednesday 10th July 2024. Please contact our office on 0151 647 5000 by 26th June 2024 if you are interested or for further information.
22/04/2024 Housing Ombudsman's Residents Panel.  The Housing Ombudsman is inviting social housing residents to apply to join its Resident Panel and contribute to the work it is doing to improve residents' lives through landlords' services. As a member of the panel, residents will be invited to share experiences and suggest improvements through regular meetings and virtual discussions with the Ombudsman.  Click here to apply.  The closing date for applications is 30th April 2024.
26/03/2024 Policy Reviews.  During April we will be reviewing our policies on Equality, Diversity & Inclusion, Asbestos Safety and Privacy.  If any of our tenants would like to be involved in the review of these policies, please contact the Office.
13/03/2024 April Rent Increase.  By now, all our tenants will have received their annual rent increase paperwork.  We understand that this is a challenging time for many of our tenants and the 7.7% increase will be difficult to afford.  Inflation continues to be high and the cost of maintaining homes continues to rise.  As a charitable organisation,  we don't make a profit, with any spare funds used to improve our existing homes or to buy more homes to help more families in housing need.  We hope that this is the last large increase and that inflation continues to reduce in the year ahead.  If you are struggling to pay your rent or your utility bills, please contact the office for advice and support.  If you claim Universal Credit, you will need to log onto your portal quickly after 1st April 2024 to notify DWP of your rent change - you can't do this beforehand.  If you claim Housing Benefit, we will notify Wirral Council of the change in rent if your Housing Benefit is paid direct to us.  If you receive Housing Benefit yourself, you will need to contact Wirral Council before 1st April 2024.  Please contact the office if you need any help or support.  
02/01/2024 Policy Reviews 2024.  During 2024 we will be carrying out periodic reviews of some of our policies.  Our policies are important, as they guide the way in which our Staff run the Association on a day to day basis.  All policies that relate to tenants are reviewed by our Customer Panel.  Our Customer Panel is a group of tenants that advise the Board on tenant issues.  All tenants have the opportunity to express their views on our Policies.  If you would like to have your say on any of the policies due for review in 2024, please get in touch.  The policies due for review are: Safeguarding Policy, Asbestos Policy, Fire Safety Policy, Repair Policy, Pet Policy, Compensation for Major Works Policy, Complaints Policy, Tenant Involvement & Consultation Policy, Rent Arrears Policy, Anti-Social Behaviour Policy, Communications Strategy, Gas Safety Policy and Privacy Policy.  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

We are a Registered Provider, regulated by the Regulator of Social Housing (L1236) and a charity registered under the Co-operative & Community Benefit Societies Act 2014 (18542R)