Family Housing Association (Birkenhead & Wirral) Ltd, Marcus House, Marcus Street, Birkenhead - Tel: 0151 647 5000


Family  Housing  Association (Birkenhead & Wirral)  is  a  charitable  organisation  that  was  formed  in 1968.   We  provide  homes, at  low  rents,  for  people in housing  need.  We own 387  properties  in  the North  West  of  England,  on  the  Wirral Peninsula,  including  some  in  Birkenhead,  Oxton,  Wallasey, Port Sunlight and Bromborough.







21/06/2022 Annual Tenants' Conference.  Family Housing Association is part of a group of small Housing Associations that work together to share good practice and compare performance.  The group is called 'Community Housing Associations North West' and member organisations are holding a joint Tenants' Conference on Wednesday 13th July 2022.  It will be held in Warrington and will cover topics such as money management, landlord / tenant engagement and offers an opportunity to meet tenants from other local Housing Associations.  Lunch is provided and we can assist with travel expenses for any of our tenants that would like to attend.  Some of our Staff will also be attending so their will be some familiar faces.  If you are interested in attending please contact us on 0151 647 5000.
03/06/2022 Wirral Local Plan.  Wirral Borough Council have written to many residents to draw their attention to the Draft Local Plan from 2021 - 2037.  The plan explains what developments that the Council will support to develop the area in a coordinated way.  The letter does not mean that your home is at risk.  For more information on the Local Plan visit
11/05/2022 Queen's Platinum Jubilee Gardening Project.  To celebrate the Queen's Platinum Jubilee, we wrote to all our tenants last month to explain our 2022 Gardening Project.  Tenants can apply for vouchers for Gardening Projects to celebrate the occasion.  To apply for a voucher, please complete the form provided, or send the information requested on the form to  The number of vouchers is limited and they are going fast, so please get in touch if you would like to apply. 
31/03/2022 Huge increases in Energy Prices from tomorrow.  Read your gas and electricity meters today to make sure you get as much energy as possible at the current lower rate, and are not relying on estimated bills from your provider.
30/03/2022 Homes for Ukraine.  Many of our residents will be following the terrible events in Ukraine and will have seen the Government's proposals to allow people to provide accommodation for those fleeing the conflict in Ukraine.  How these proposals will work in practice is still being decided.  If you have a spare room you may be able to take part in the scheme.  Family Housing Association tenants should speak with us first, so that we can advise whether your accommodation is appropriate.  The Government has set up a website where you can register your interest.  
18/03/2022 Annual Rent Increase.  All of our tenants will by now have received their annual rent increase notice through the post, confirming the new rent effective from 4thApril 2022. Family Housing Association understands that this is a very challenging time for many of our tenants, especially with the big increase in electricity and gas costs expected this year. Our Board considered at length whether it was appropriate to increase rents by 4.1% using the government formula. With inflation running at 5.5% in January 2022 and expected to reach over 7% later in the year, Family Housing Association is expecting to see a significant in increase in the costs of providing services. Failing to implement the rent increase would have a big impact, resulting in the Association receiving 710,000 less income over the next ten years. The rent increase will help to ensure that Family Housing Association can continue to provide the best quality services, maintain our homes to a good standard and to provide more homes for those in housing need. Family Housing Association remains a charitable organisation, committed to supporting our residents and those in housing need in Wirral. 
25/02/2022 Regulator Consultation.  The consultation for the Regulator's proposed tenant satisfaction measures ends on 3rd March 2022.  With just under a week to go, this is your last opportunity to have your say on the proposals before they are finalised.
08/02/2021 Energy Saving Advice.  Citizens Advice and The Energy Saving Trust have put together an Energy Advice Booklet to provide advice and support around Energy Bills.  To view the booklet, click here.
28/01/2021 Tenant Satisfaction Survey.  Over the next few weeks, TLF Research will be contacting our tenants to conduct our three yearly tenant satisfaction survey.  Everyone who chooses to take part will be entered into a Prize Draw with a 1st Prize of 100 in shopping vouchers, and two 2nd Prizes of 50 in shopping vouchers each.  Terms of Conditions for the Prize Draw can be found here.  Please take the opportunity to take part in the Survey, to help us understand what we are doing well, and where we need to improve.  The survey will only take around 10 minutes and your responses will remain anonymous, unless you decide otherwise.
27/01/2021 Covid safe working.  We have reviewed our Covid working practices based on the latest Government Guidance and current levels of Covid infections in Wirral.  Whilst face coverings are no longer mandatory, we will continue to ask our Staff and Contractors to wear face coverings where they are working indoors, in close proximity to others.  We will continue to ask visitors to the office to wear a face covering, due to some Staff having clinically vulnerable family members.  
14/01/2021 2021 Policy Reviews.  Over the next year we will be updating a number of our policies that shape the way we deliver services to our tenants. The Policies due for review include Annual Inspections, Rent Setting, Electrical Testing, Allocations & Lettings, Aids & Adaptations, Domestic Abuse, Race Equality & Diversity, Health & Safety and our Contractor Code of Conduct.  If any of our tenants would like to be involved in the review of any of these Policies, please get in touch.




































































We are a Registered Provider, regulated by the Regulator of Social Housing (L1236) and a charity registered under the Co-operative & Community Benefit Societies Act 2014 (18542R)