Family Housing Association (Birkenhead & Wirral) Ltd, Marcus House, Marcus Street, Birkenhead, Telephone: 0151 647 5000




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Find out how to make a complaint

This page provides a summary of our complaints process and useful contacts


Our Complaints Policy  

View our Complaints Policy which explains how complaints are handled by Staff 


Complaints Handling Code Self-Assessment

Find out how we comply with the Housing Ombudsman's Complaint Handling Code


Annual Complaint Performance & Service Improvement Report

This report contains a review of our complaints over the last 12 months




If you would like any more information please contact the office on 0151 647 5000