Family Housing Association (Birkenhead & Wirral) Ltd, Marcus House, Marcus Street, Birkenhead - Tel: 0151 647 5000


Family  Housing  Association (Birkenhead & Wirral)  is  a  charitable  organisation  that  was  formed  in 1968.   We  provide  homes, at  low  rents,  for  people in housing  need.  We own 394  properties  in  the North  West  of  England,  on  the  Wirral Peninsula,  including  some  in  Birkenhead,  Oxton,  Wallasey, Port Sunlight and Bromborough.







27/06/2024 New Approach to Complaints.  The Housing Ombudsman has recently launched a new Complaint Handling Code that all Social Landlords must follow.  We have updated our Complaints Policy to reflect the new code.  We have also prepared a Complaint Handling Code Compliance Checklist and an Annual Complaint Performance and Service Improvement Report.  All these documents along with a summary of how to complain can be found in Tenant Services Section of the website or by clicking here.
25/06/2024 Tenant Satisfaction Measures.  The Regulator of Social Housing has introduced a standard set of performance measures for all social landlords so that performance can be compared.   Full details of Family Housing Association's performance can be found by clicking here, or by visiting the About Us page.
10/06/2024 Tenants' Conference.  Family Housing Association is a part of a group that call ourselves Community Housing Associations North West (CHANW). Every year CHANW hosts a Tenants' Conference where tenants are invited to The Village Hotel in Warrington to hear some interesting speakers and meet tenants and staff from other Housing Associations. Lunch, tea/coffee and transport will be provided. This years tenant conference will take place on Wednesday 10th July 2024. Please contact our office on 0151 647 5000 by 26th June 2024 if you are interested or for further information.
22/04/2024 Housing Ombudsman's Residents Panel.  The Housing Ombudsman is inviting social housing residents to apply to join its Resident Panel and contribute to the work it is doing to improve residents' lives through landlords' services. As a member of the panel, residents will be invited to share experiences and suggest improvements through regular meetings and virtual discussions with the Ombudsman.  Click here to apply.  The closing date for applications is 30th April 2024.
26/03/2024 Policy Reviews.  During April we will be reviewing our policies on Equality, Diversity & Inclusion, Asbestos Safety and Privacy.  If any of our tenants would like to be involved in the review of these policies, please contact the Office.
13/03/2024 April Rent Increase.  By now, all our tenants will have received their annual rent increase paperwork.  We understand that this is a challenging time for many of our tenants and the 7.7% increase will be difficult to afford.  Inflation continues to be high and the cost of maintaining homes continues to rise.  As a charitable organisation,  we don't make a profit, with any spare funds used to improve our existing homes or to buy more homes to help more families in housing need.  We hope that this is the last large increase and that inflation continues to reduce in the year ahead.  If you are struggling to pay your rent or your utility bills, please contact the office for advice and support.  If you claim Universal Credit, you will need to log onto your portal quickly after 1st April 2024 to notify DWP of your rent change - you can't do this beforehand.  If you claim Housing Benefit, we will notify Wirral Council of the change in rent if your Housing Benefit is paid direct to us.  If you receive Housing Benefit yourself, you will need to contact Wirral Council before 1st April 2024.  Please contact the office if you need any help or support.  
02/01/2024 Policy Reviews 2024.  During 2024 we will be carrying out periodic reviews of some of our policies.  Our policies are important, as they guide the way in which our Staff run the Association on a day to day basis.  All policies that relate to tenants are reviewed by our Customer Panel.  Our Customer Panel is a group of tenants that advise the Board on tenant issues.  All tenants have the opportunity to express their views on our Policies.  If you would like to have your say on any of the policies due for review in 2024, please get in touch.  The policies due for review are: Safeguarding Policy, Asbestos Policy, Fire Safety Policy, Repair Policy, Pet Policy, Compensation for Major Works Policy, Complaints Policy, Tenant Involvement & Consultation Policy, Rent Arrears Policy, Anti-Social Behaviour Policy, Communications Strategy, Gas Safety Policy and Privacy Policy.  
28/09/2023 Annual Tenant Survey.  We have just launched our annual Tenant Satisfaction Survey.  We will be contacting all our tenants about this in the coming weeks.  The survey is only short and should take around 5 minutes to complete.  Every Family Housing tenant that completes the survey will be entered into a prize draw for 5 prizes of £50 of shopping vouchers, boosted to £75 if they respond within 7 days.
15/09/2023 Customer Panel Meeting.  Our Customer Panel is meeting next week.  Part of this meeting will be to review some of our Policies including Harassment & Hate Crime Policy; Rechargeable Repairs Policy; Unacceptable Behaviour Policy and Neighbourhood Management Policy.  Click here to find out more.
14/09/2023 Wirral Local Plan Consultation.  Wirral Council has launched a public consultation for the St Werburgh's Quarter which covers much of the town centre.  You can view the consultation documents and complete a survey by clicking here.  The deadline to complete the survey is 1st November 2023.
05/09/2023 Annual Tenant Conference.  Family Housing Association works with other small housing providers in the region to share good practice and to collaborate on important  matters.  This collaboration is known as Community Housing Associations North West (CHANW).  On Monday 25th September 2023, CHANW are having their annual tenant conference.  It is held at the Village Hotel in Warrington and runs from 9.30am until 3.00pm.  This yearís Agenda includes Equality Diversity and Inclusion, Pound Stretching, Damp & Mould and an Ideal Repair.  Itís a chance to meet tenants and staff from other small housing associations, as well as listen to some interesting speakers.  Lunch and refreshments will be provided.  Family Housing Association can arrange travel or reimburse travel expenses.  If any of our tenants are interested in attending, please contact us on 0151 647 5000 or at to register your interest by 14th September 2023.
01/09/2023 Battery Fires.  There has been a big increase in house fires as a result of lithium batteries commonly found in e-bikes and e-scooters.  It is important to only use the charger provided with the battery as other chargers may overcharge the battery and cause it to explode.  Never leave a charging battery unsupervised, especially overnight when you are in bed.  Monitor the battery temperature as it should not get hot whilst charging.  Ideally, charge it in an outside space, protected from the weather.  If this is not possible, charge it in a room with a smoke detector, well away from combustible items such as carpets, soft furnishings, curtains, bedding, books, cardboard etc.  Only use batteries and chargers that display the CE or UKCA mark.   




























































































We are a Registered Provider, regulated by the Regulator of Social Housing (L1236) and a charity registered under the Co-operative & Community Benefit Societies Act 2014 (18542R)