Family Housing Association (Birkenhead & Wirral) Ltd, Marcus House, Marcus Street, Birkenhead - Tel: 0151 647 5000


Family  Housing  Association (Birkenhead & Wirral)  is  a  charitable  organisation  that  was  formed  in 1968.   We  provide  homes, at  low  rents,  for  people in housing  need.  We own 394  properties  in  the North  West  of  England,  on  the  Wirral Peninsula,  including  some  in  Birkenhead,  Oxton,  Wallasey, Port Sunlight and Bromborough.







06/02/2024 Job Opportunity.  Family Housing Association is looking to recruit an Administrative Assistant to join our small team at our office in Birkenhead.  Closing date for applications is midnight on 25th February 2024.  Click here for more information.
02/01/2024 Policy Reviews 2024.  During 2024 we will be carrying out periodic reviews of some of our policies.  Our policies are important, as they guide the way in which our Staff run the Association on a day to day basis.  All policies that relate to tenants are reviewed by our Customer Panel.  Our Customer Panel is a group of tenants that advise the Board on tenant issues.  All tenants have the opportunity to express their views on our Policies.  If you would like to have your say on any of the policies due for review in 2024, please get in touch.  The policies due for review are: Safeguarding Policy, Asbestos Policy, Fire Safety Policy, Repair Policy, Pet Policy, Compensation for Major Works Policy, Complaints Policy, Tenant Involvement & Consultation Policy, Rent Arrears Policy, Anti-Social Behaviour Policy, Communications Strategy, Gas Safety Policy and Privacy Policy.  
28/09/2023 Annual Tenant Survey.  We have just launched our annual Tenant Satisfaction Survey.  We will be contacting all our tenants about this in the coming weeks.  The survey is only short and should take around 5 minutes to complete.  Every Family Housing tenant that completes the survey will be entered into a prize draw for 5 prizes of £50 of shopping vouchers, boosted to £75 if they respond within 7 days.
15/09/2023 Customer Panel Meeting.  Our Customer Panel is meeting next week.  Part of this meeting will be to review some of our Policies including Harassment & Hate Crime Policy; Rechargeable Repairs Policy; Unacceptable Behaviour Policy and Neighbourhood Management Policy.  Click here to find out more.
14/09/2023 Wirral Local Plan Consultation.  Wirral Council has launched a public consultation for the St Werburgh's Quarter which covers much of the town centre.  You can view the consultation documents and complete a survey by clicking here.  The deadline to complete the survey is 1st November 2023.
05/09/2023 Annual Tenant Conference.  Family Housing Association works with other small housing providers in the region to share good practice and to collaborate on important  matters.  This collaboration is known as Community Housing Associations North West (CHANW).  On Monday 25th September 2023, CHANW are having their annual tenant conference.  It is held at the Village Hotel in Warrington and runs from 9.30am until 3.00pm.  This yearís Agenda includes Equality Diversity and Inclusion, Pound Stretching, Damp & Mould and an Ideal Repair.  Itís a chance to meet tenants and staff from other small housing associations, as well as listen to some interesting speakers.  Lunch and refreshments will be provided.  Family Housing Association can arrange travel or reimburse travel expenses.  If any of our tenants are interested in attending, please contact us on 0151 647 5000 or at to register your interest by 14th September 2023.
01/09/2023 Battery Fires.  There has been a big increase in house fires as a result of lithium batteries commonly found in e-bikes and e-scooters.  It is important to only use the charger provided with the battery as other chargers may overcharge the battery and cause it to explode.  Never leave a charging battery unsupervised, especially overnight when you are in bed.  Monitor the battery temperature as it should not get hot whilst charging.  Ideally, charge it in an outside space, protected from the weather.  If this is not possible, charge it in a room with a smoke detector, well away from combustible items such as carpets, soft furnishings, curtains, bedding, books, cardboard etc.  Only use batteries and chargers that display the CE or UKCA mark.   
22/05/2023 Customer Panel Meeting.  Our Customer Panel is meeting next week.  Part of this meeting will be to review some of our Policies including our Shareholding Membership Policy, Bedroom Standard, Starter Tenancies Policy and a new policy on Smoke and Carbon Monoxide Alarms.
21/04/2023 Board Member Recruitment.  We are looking to recruit volunteer Board Members.  Our Board meets six times a year to oversee the running of the Association.  Please click here for more information.
17/03/2023 April Rent Increase.  All our tenants will have received their annual rent increase paperwork.  We understand that this is a challenging time for many of our tenants and the 7% increase will difficult.  With inflation over the last year peaking at over 13% our costs have increased considerably, so even a 7% increase is a reduction in our income in real terms.  In light of this it will be a challenge to continue delivering the same standard of service.  As a charitable organisation,  we don't make a profit, with any spare funds used to improve our existing homes or to buy more homes to help more families in housing need.  We have suspended development activity for the first part of 2023 to allow the financial situation to become clearer.  If you claim Universal Credit, you will need to log onto your portal quickly after 3rd April 2023 to notify DWP of your rent change - you can't do this beforehand.  If you claim Housing Benefit, we will notify Wirral Council of the change in rent if your Housing Benefit is paid direct to us.  If you receive Housing Benefit yourself, you will need to contact Wirral Council before 3rd April 2023.  Please contact the office if you need any help or support.  




























































































We are a Registered Provider, regulated by the Regulator of Social Housing (L1236) and a charity registered under the Co-operative & Community Benefit Societies Act 2014 (18542R)