Customer Panel

Customer Panel

Our Customer Panel is made up of tenants of the Association.  Our aim is to have representation on our Panel from all the areas where we operate.  The Panel meets four times a year and they review all aspects of our work, including our Policies and the Business Plan.  All recommendations of the Panel are presented to the Board.  Any tenant interested in becoming a member of the Customer Panel should contact the office.  A Board Member attends every Customer Panel Meeting to ensure that any issues raised are communicated to the Board.

Customer Panel Membership

Our Customer Panel currently has 12 Members including Tenants from Birkenhead, Bromborough and Port Sunlight.  We have Tenants from General Needs Housing and our Sheltered Housing.

Customer Panel Meetings

Our Customer Panel meets four times a year to discuss relevant matters and to review our policies.  The Panel meets in our Board Room at the Family Housing Office in Marcus House, Birkenhead.  The meetings normally last around an hour and a half and some snacks and sandwiches are provided.  A set of papers is prepared by Staff in advance of the meeting and circulated around a week before to allow the Customer Panel Members to review what is on the Agenda.  Staff Members attend to present the reports and to answer any questions from Panel Members.  A record of what was discussed and agreed at the meeting is prepared (known as the meeting minutes) which is then presented at the next Board Meeting.  A Board Member attends each Customer Panel Meeting to ensure that issues raised by Panel Members are accurately presented to the Board by the Staff Team.

Customer Panel Agendas

A list of Customer Panel Agenda's available to view will be added here shortly.

Customer Panel Minutes

A list of Customer Panel Minutes available to view will be added here shortly.  As the Minutes contain the identities of Customer Panel Members, the minutes shared will have their identities removed to respect their Privacy.