Family Housing Association (Birkenhead & Wirral) Ltd, Marcus House, Marcus Street, Birkenhead, Telephone: 0151 647 5000


Annual Tenant Survey


Family Housing Association is carrying out a tenant satisfaction survey.  Surveys helps us understand what we are doing well and where we can improve.  It is now a regulatory requirement that we carry out surveys regularly and publish our results, so that we are accountable to our tenants.


The survey only takes around 5 minutes to complete and everyone completing the survey will be entered into a prize draw for 5 prizes of 50 of shopping vouchers. Tenants that submit the survey within 7 days will be eligible for their prize to be boosted to 75 if they win.


Names and addresses will be separated from the responses so that answers are anonymous.  Staff processing the survey responses will not know who has submitted it, so please feel free to be honest about your experience of Family Housing Association.  Your opinion will not negatively affect the level of service you receive.




If you would prefer to complete the survey over the phone or face to face, please contact us on 0151 647 5000 and we will make arrangements to do this.


We value your feedback.  If you have any questions, please get in touch.




Survey Terms and Conditions

Terms and conditions for the prize draw apply. The prize draw is only open to Family Housing Association residents in the UK aged 18 years or over. To be entered into the prize draw, participants must have taken part in the Tenant Satisfaction Survey.  Every individual resident that takes part in the survey will be entered into the prize draw. The prize draws are carried out following conclusion of the Survey.  The last date for entry into the draw will be 31st October 2023.  The prize draw will take place within 28 days of the end of the survey and winners will be notified by either telephone or email within 14 days.  To be eligible for the 25 additional booster prize, surveys must be returned within 7 days of the first correspondence being sent out, whether this is by e-mail, text message or post.

Entrants are deemed to have accepted the terms and conditions.  The names of those tenants that won the prize draw will be available on request.  A voucher will be sent out to the winning residents either by email or in the post. The draw will be performed by a random computer process and the results are final. Family Housing Association reserves the right to hold, void, suspend, cancel, or amend the prize draw where it becomes necessary to do so. If any of the selected winners are in breach of the terms and conditions, the winner will forfeit the prize and another winner will be selected at random. Family Housing Association accepts no responsibility for entries that are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical or other reason.

Family Housing Association accepts no responsibility for any costs associated with the prize and not specifically included in the prize. The prizes are non-exchangeable, non-transferable, and are not redeemable for cash or other prizes.  Family Housing Association employees and family members, or anyone else connected with the prize draw may not enter. The decision of Family Housing Association in all matters under its control is final and binding and no correspondence will be entered into.