Family Housing Association (Birkenhead & Wirral) Ltd, Marcus House, Marcus Street, Birkenhead, Telephone: 0151 647 5000

Together with Tenants Charter 

Family Housing Association is working towards adopting the Together with Tenants Charter.  This Charter is intended to strengthen the relationship between Family Housing Association and its tenants in six key areas.  Relationships, Communication, Voice & Influence, Accountability, Quality and ĎWhen things go wrongí.  This page explains our work to achieve compliance with the Charter.  Our work in this area will evolve in the coming months as we learn from the implementation process.  This page will be regularly updated to reflect how our approach has been refined over the course of the year. 


Relationships: Housing associations will treat all residents with respect in all of their interactions. Relationships between residents and housing associations will be based on openness, honesty and transparency.  Family Housing Association will:


Communication: Residents will receive clear, accessible and timely information from their housing association on the issues that matter to them, including important information about their homes and local community, how the organisation is working to address problems, how the organisation is run, and information about performance on key issues.  Family Housing Association will:


Voice and influence: Housing associations will seek and value the views of residents and will use this information to inform decisions. Every individual resident will feel listened to by their housing association on the issues that matter to them and can speak without fear.  Family Housing Association will:


Accountability: Collectively, residents will work in partnership with their housing association to independently scrutinise and hold their housing association to account for the decisions that affect the quality of their homes and services.  Family Housing Association will: 


Quality: Residents can expect their homes to be good quality, well maintained, safe and well managed.  Family Housing Association will:


When things go wrong: Residents will have simple and accessible routes for raising issues, making complaints and seeking redress. Residents will receive timely advice and support when things go wrong.  Family Housing Association will:



If you would like any more information please contact the office on 0151 647 5000